How PlushCare works: seamless telehealth with board-certified primary care physicians and licensed therapists

Embark on a journey of exceptional telehealth care at PlushCare, where simplicity meets excellence. Our dedicated team of board-certified primary care physicians and therapists is committed to providing you with over 15 years of invaluable experience, ensuring top-tier medical care and mental health therapy. Join PlushCare today and experience telehealth that exceeds expectations.

Book an appointment

Consult with our expert physicians in as little as 15 minutes

Access quality healthcare from the comfort of your home

Take control of your well-being with care that fits your schedule

Telehealth services

With a team of doctors from the top 50 medical schools in America, we have earned the trust of over 550,000 patients. We are fully licensed in all 50 states. While we do accept insurance, it's not required for your appointment. Need medication? We can send your prescription to your nearest pharmacy at your convenience. Easily schedule your online visit with us today.

How to get exceptional virtual care

With access to board-certified primary care physicians and certified health coaches, here's what you can expect throughout your journey.

STEP 1

Book an appointment with one of our top-rated doctors or therapists.

Book a same-day appointment from the comfort of wherever you are.

STEP 2

Talk to your clinician regarding your concerns.

Visit with a doctor or therapist through the convenience of your smartphone or computer.

STEP 3

Pick up your prescription, if needed.

Prescriptions are provided at the doctor’s discretion. We can send prescriptions to any local pharmacy.

PlushCare cost

How does pricing work?

At PlushCare, we believe in straightforward and affordable healthcare. Explore our membership-based pricing, designed to bring accessible and transparent options for your well-being.

Paying with insurance

Membership

$16.99/month

First month free

Visits

Copay

30 days of free membership

  • Same-day appointments 7 days a week

  • Unlimited messages with your Care Team

  • Prescription discount card to save up to 80%

  • Exclusive discounts on lab tests

  • Free memberships for your family

  • Cancel anytime

Visit price with insurance

Often the same as an office visit. Most patients with in-network insurance pay $30 or less!

  • We accept these insurance plans and many more:

    • Humana
    • Aetna
    • United Healthcare

Paying without insurance

Membership

$16.99/month

First month free

Visits

$129

30 days of free membership

  • Same-day appointments 7 days a week

  • Unlimited messages with your Care Team

  • Prescription discount card to save up to 80%

  • Exclusive discounts on lab tests

  • Free memberships for your family

  • Cancel anytime

Visit price without insurance

Initial visits are $129.

Book an appointment

If we're unable to treat you, we'll provide a full refund.

How it works FAQs

  • What is included in the PlushCare membership?

    PlushCare currently offers two types of membership plans: annual and monthly. Both will give you the same membership benefits! These include but are not limited to:

    The only difference is the billing frequency and price:

    • Annual membership - $99/year - billed annually

    • Monthly membership - $16.99/month - billed monthly


    Your membership starts when you first book an appointment with us. After your 30-day free trial, the card on your profile will be charged. Your membership continues until canceled. You may cancel anytime if you do not wish to pay for a membership. Learn more about how to cancel your membership.

  • How much does an appointment with a PlushCare doctor cost?

    Paying with insurance: This visit, when paying with insurance, varies depending upon your plan. To find out the estimated cost of your visit, begin the appointment booking process or contact the Care Team.

    • How is the cost estimated? The estimate is calculated in good faith based on the information known at the time the estimate was created. This amount is an estimate only and in no way a quote or guarantee of the amount you will owe or what the charges for the service will be. Your final cost(s) could be higher or lower. We try our best to give you an accurate estimate. However, many factors include the final cost, like services performed and your unique insurance benefits (deductible, copay, coinsurance, out-of-pocket maxes, and network coverage). Benefits and eligibility are subject to change and are not a guarantee of payment. Please contact your insurance company to confirm how your costs will be calculated.


    Paying without insurance:
    For new PlushCare members not paying with insurance, the prices for doctor visits are:


    Therapy pricing:
    PlushCare therapy appointments are $169 for each appointment and are FSA/ HSA eligible. You can book therapy appointments with us online or through the app.


    Please note:
    Access to the PlushCare service is paid through your monthly/annual membership fee and is only valid if you stay an active member.

  • Why is there a membership fee?

    The membership fee allows us to offer you the innovative digital health tools and value-added services that make PlushCare unique. The membership fee is paid to PlushCare, Inc., the healthcare technology and management company affiliated with PlushCare of California, which develops the digital health tools and enhanced services that PlushCare of California, Inc. offers to its members.


    The membership fee covers costs associated with access to the PlushCare, Inc. proprietary technology platform, including but not limited to benefits such as online appointment booking, online prescription renewal requests, free online messaging with your care team, online care coordination services, and more. Members who pay the membership fee also have access to time-saving services through the PlushCare Mobile App offered by PlushCare, Inc., including online appointment booking, online prescription renewal requests, free online messaging with your care team, online care coordination services, and more.


    The membership fee also covers costs associated with high-touch and value-added non-medical services, including lifestyle and wellness offerings and value-added personal assistance services. The membership fee is not a covered benefit under most health insurance plans.


    Payment of the membership fee is not a prerequisite for receiving medical care. To understand your options for accessing medical services with PlushCare without payment of the membership fee, see the article titled “Can I request limited access to PlushCare?”.


    They can also provide you with a doctor’s note at your visit if necessary.

  • How do I request prior authorization for my insurance?

    If you require prior authorization for your prescription, our Care Team can help. To start the prior authorization process, please complete this form to the best of your ability.

  • What medications can PlushCare prescribe?

    Our doctors can provide either a refill or initiation on most medications except for controlled substances. Our doctors can prescribe common medications such as: Valtrex, Zoloft, trazodone, propranolol, Prozac, acyclovir, metformin, tamsulosin, amlodipine, and valsartan.


    However, it is essential to note that our doctors will still defer to their best medical judgment during your visit, which may result in a treatment plan that does not include prescribing medications. 


    If you want to check whether we can help you or prescribe any specific medications, please send a message to [email protected] or give us a call at 1(800) 221-5140.

  • Can I receive a doctor's note or other medical forms?

    PlushCare physicians can provide simple forms such as work/school excuses or return to work/school documents whenever clinically appropriate. 


    Please discuss your need for a work note with your PlushCare physician at the time of the appointment for swift processing. In some instances, PlushCare can provide more substantial documents like FMLA forms, Disability forms, or Handicap/DMV card documents. These evaluations may require more than one appointment before completing the forms so the doctor can learn more about your condition and review any prior medical records. Sometimes, additional tests or an in-person evaluation may be necessary. 


    Want to learn more about online doctor's notes? Check out our article about getting a doctor's note online.

  • What happens if the doctor does not join the video session?

    If it’s been less than 15 minutes since the start of your appointment time, first try quitting the app and re-joining.


    If that does not work and your doctor is still not on the call, please call us immediately at 1(855) 913-0255. We can contact the doctor to see if they are running late or reschedule your appointment with no additional charges.

  • How can I request a refund?

    If you would like a refund, call us at (855) 559-2285 or submit a request to the Care Team. Please note that refunds take 5-10 business days.

  • What conditions does PlushCare treat?

    We can often diagnose, recommend treatment, and prescribe medication for ongoing (chronic), urgent care/non-emergency medical issues and chronic conditions, including ongoing (chronic) PrEP, high blood pressure, erectile dysfunction, birth control, asthma, hypothyroidism, anxiety, diabetes (type II controlled or un-controlled), depression, high cholesterol, seizures, migraine, hair loss, acne, back pain, and more.


    Urgent care/non-emergency conditions that we treat include allergies, gout, migraine, PEP, sinus infection, UTI, bronchitis, flu, cold, strep and sore throat, yeast infection, male urethritis, bacterial vaginosis, rash, cellulitis, dental infection, diarrhea, pink eye, ear pain, swimmer's ear (external ear infection), nausea, headache, pneumonia, tonsillitis, vertigo, and more.


    Please note that not all issues can be treated best by telehealth, and your doctor may let you know that an in-person visit is necessary instead. Cases that require in-person examination by a physician will entitle the patient to a refund of any charge for the appointment.

  • How can I send my lab results to your doctor?

    If you have a scheduled appointment to share lab results, pictures, or other documentation with your doctor, please complete your pre-appointment checklist.


    iOS & Android

    • Open your app 

    • Under “Join Call,” you should see an area that says “Prepare for your appointment.” 

    • Tap on “Upload Lab Results” or “Upload a photo related to your visit.”

    • Choose the file method - file, camera, or photo library. 

    • Once uploaded, it will show a number to the right of the option you chose in step 3.

  • What is PlushCare’s family plan?

    If you have a membership with PlushCare, you can share your membership with up to 5 adult family members at no cost to the family members.


    Each adult family member will get a private account with access to all the same features—including same-day bookings and prescriptions and unlimited in-app messaging—so they can get complete, convenient care whenever needed. Family members pay no extra charges for membership as long as the principal account holder remains a member of PlushCare. Each patient is still responsible for copays and doctor’s visit fees.


    To add a family member,  open the PlushCare App, log into your account, and select ‘add a family member.’ Type in their name and email, and they will receive an email to set up their account.


    Each adult account is independent and private, so it will not be visible to anyone other than the account owner. Children’s accounts are linked to an adult account, so the child’s information will be visible to the managing adult.

  • What is PlushCare’s appointment change policy?

    • Appointment cancellation: Patients can cancel their appointment for free 2 or more hours before the appointment is set to begin.  

      • Patients who need to cancel their appointment within 2 hours of the appointment start time will be charged a $50 late cancellation fee and will not be charged the appointment price quoted at booking.

    • Appointment rescheduling: Patients can reschedule their appointment for free 2 or more hours before the appointment is set to begin. 

      • Patients who need to reschedule their appointment within 2 hours of the appointment start time will be charged a $50 late rescheduling fee.

    • No-shows: Patients who cannot attend their appointment must cancel or reschedule or contact PlushCare support to cancel or reschedule the appointment. If the patient does not show up for their appointment, it is considered a no-show, and the patient will be charged a $50 no-show fee. The patient will not be charged with the appointment price quoted at booking. 

    • EAP Program: Patients who are eligible for EAP visits, who do not cancel their appointment within two hours of the scheduled visit time, or who do not show up for their appointment will lose one 1 EAP visit from their visit counts.

    • PlushCare cancellation or rescheduling: In some cases, PlushCare may need to cancel or reschedule an appointment to ensure patients get the appropriate care they need. When PlushCare cancels or reschedules the appointment, the patient will not be charged a change fee.

  • How can I pay for PlushCare?

    Paying without insurance:

    You do not have to use health insurance to pay for a PlushCare visit. The non-insurance prices for PlushCare appointments are below:

    • $129 for each visit + our membership fee

    Paying with insurance: 

    If you have health insurance from a payer we accept, we will charge you an estimated visit price at the time of booking.

    After your visit, we will file a claim with your insurance. Typically we receive a response within 4 weeks and at that point, we will let you know whether you owe more or less. You will also receive an EOB (Explanation of Benefits) from your insurance indicating the same information.

    In the case you owe more because your insurance didn’t cover the full cost of the visit, we will send you a bill to the email address you have on file.

    In the case where you owe less, we will process a refund to the card on file and send a receipt to your email.

    In the case where you paid the exact amount upfront, we will not reach out to you.

    Patients with an in-network insurance plan can pay as low as their regular PCP office visit copay.  See more: Does PlushCare work with my health insurance?

     

    Credit Cards/HSA/FSA

    You can pay for your visits using a credit card, debit card, or your HSA/FSA funds. If you need an itemized receipt for your visit to submit for reimbursement, simply email us at [email protected].

    You can also use FSA and HSA distributions to cover prescriptions from a PlushCare doctor and lab costs if referred by a PlushCare doctor.

    Please note that HSA/FSA funds cannot be used to cover the PlushCare membership fee, and you will need to keep a credit or debit card on file to keep your account in good standing.

    Read more on our blog about HSA vs. FSA.

    Have Questions? If you have any further billing questions please feel free to contact us at (855) 559-2285.

  • Does PlushCare work with my health insurance?

    PlushCare accepts the copays of most Aetna, Blue Cross Blue Shield, Anthem Blue Cross, Blue Shield of California, Humana (non-Medicare), Medi-Cal, and United Healthcare PPO plans. We do not accept Medicare or Medicaid at this time.

  • What is the PlushCare referral program?

    If you refer someone to PlushCare via your referral link, they book an appointment, and finish their 3 month free trial then you will receive one month free of membership.

    Terms and Conditions:

    To receive your one free month of membership, the referral must:

    • Never created an account with PlushCare

    • Pay for their first month of membership (month 4)

    If you have any other questions, please submit a request to the Care Team.