Online prescriptions and refills available now

Online prescriptions are medication orders written by doctors after conducting a telehealth medical consultation. Doctors are required to meet with a patient before issuing prescriptions, but these meetings usually take place over a video call. 

Telemedicine appointments make it easier to arrange a same day appointment and have a doctor send a prescription directly to your pharmacy- all within a few hours of your appointment. 

A common misconception is that these are internet pharmacies, legitimate internet pharmacies are typical mail-order pharmacies. 

In order to receive a prescription online, a patient is required to have a medical consultation with a licensed doctor. According to U.S. federal law, a pharmacy must have a prescription with a healthcare provider’s signature in order to sell you certain medications. 
 
Doctors at PlushCare can provide new prescriptions if necessary to treat a variety of medical concerns. Online doctors at PlushCare are also able to provide refills of previously prescribed medication as long as it is not classified as a controlled substance. 

Yes, you can legally refill a prescription online after a virtual medical consultation with an online doctor. At PlushCare, our licensed doctors can typically prescribe online prescription refills for all non-controlled substances for up to 90 days. Depending on the condition, your physician may require that you obtain lab work as well.  
 
Our doctors can fill many routine non-controlled prescriptions such as antibiotics, birth control, hypertension medications, and antidepressants. However, because we are a telemedicine company we cannot prescribe or refill controlled substances. 
 
Please note that prescriptions are written at the doctor’s discretion based on their medical expertise and judgment. We can’t guarantee that refills will be given, even if your PlushCare doctor has prescribed a specific medication for you in the past. Labs may be required for certain medications. 

If your pharmacy states they are out of stock of the medication you have been prescribed, we recommend calling other local pharmacies in your area to see if they have the medication! 
 
If you are successful in finding a pharmacy with the medication in stock, you can have it transferred to the new pharmacy! To initiate a pharmacy transfer, you will need the initial pharmacy’s address, phone number, and name of the medication. Ask the new pharmacy to transfer the prescription(s), and they will process the transfer on your behalf!   
 
If you encounter an issue or have a question, please do not hesitate to contact your care team. 

It is important to discuss your online pharmacy choice with your doctor to ensure you are selecting a pharmacy that follows proper regulations and consumer protections.

If you choose to use an internet pharmacy, there are steps you can take to ensure you have legitimate and safe prescriptions. The main indication that an internet pharmacy is legitimate is that it requires a doctor's prescription before they send you medication. 

When researching which internet pharmacy to use, look for US-based pharmacies because counterfeit pills are a bigger problem internationally. Less than 1% of medicines sold in the US are counterfeit. By comparison, up to 41% of medications sold in low-income and middle-income countries may be counterfeit. 

Another key indication that an internet pharmacy is legitimate is that it is licensed to operate in a specific US state. Look at individual state websites to see if the pharmacy you are considering is properly licensed. 

In addition to licensure, look for pharmacies with a Verified Internet Pharmacy Practice Sites (VIPPS) certification. NABP offers a VIPPS certification for internet pharmacies that follow best practices for the protection of patients. Getting VIPPS certification requires a rigorous in-person inspection of a pharmacy's facilities, policies, and application process. 

Finding a website’s pharmaceutical certifications can be difficult. If you are unsure about an internet pharmacy, just choose instead to get your online prescription sent to a brick-and-mortar pharmacy.

Our doctors have the ability to provide either a refill or initiation on most medications, outside of controlled substances. Here are some common medications that our doctors have the ability to prescribe: Valtrex, Zoloft, Trazodone, Propranolol, Prozac, Acyclovir, Metformin, Tamsulosin, Amlodipine, Valsartan. 
 
However, it is important to note that our doctors will still defer to their best medical judgment during your visit, which may result in an outcome that is independent of prescribing any specific medications. 
 
Useful links about getting medication online with PlushCare: 

• Antidepressants Page 

• Anxiety Treatment Page 

• What Conditions Can Be Treated with Online Prescriptions?

We can often diagnose, recommend treatment, and prescribe medication for on-going (chronic), urgent care/non-emergency medical issues and chronic conditions including:  
 
On-going (chronic):  
PrEP, High Blood Pressure, Erectile Dysfunction, Birth Control, Asthma, Hypothyroidism, Anxiety, Diabetes (Type II Controlled), Diabetes (Type II Un-controlled), Depression, High Cholesterol, Migraine, Hair Loss, Acne, Back Pain, Mental Health, Weight Loss and more.  
 
Urgent Care/Non-Emergency:  
Allergies, Gout, Migraine, PEP, Sinus Infection, UTI, Bronchitis, Flu, Cold, Strep/Sore, Throat, Yeast Infection, Male Urethritis, Vaginitis, Rash, Cellulitis, Dental Infection, Diarrhea, Pink eye, Ear Pain, Swimmer's ear (external ear infection), Nausea, Headache, Cough, Tonsillitis, and more. 
 
Please note- cases that require in-person examination by a physician may be entitled to a refund of any charge for the appointment. 
 
Don't see your condition? Want to learn more about what conditions we treat here at PlushCare? Check our page about how to make the most of your virtual doctor appointment for more info. 

Our doctors are able to refill up to a 90-day prescription for any previously prescribed medications, that are not classified as a controlled substance. They use their medical judgment to determine whether to prescribe and the duration. They will have the prescription sent to the pharmacy of your choice. 
 
Gabapentin Policy: We require you to send in a form of ID and to complete an agreement before your next refill. 
 
Still have questions? Contact us directly you can call (800) 221-5140 or email us at info@plushcare.com 

The fastest way to transfer your prescription to a different pharmacy is by reaching out directly to the pharmacy where you would like to get your prescription and requesting a transfer. 
 
Many major pharmacy chains have online support for transferring across their locations. Have your insurance info (if applicable), the current pharmacy name, address, and phone number on hand, and they’ll handle the rest. 
 
If you’re still having trouble making the transfer, reach out to us. 

Your prescriptions are sent to your pharmacy on file electronically once your appointment has been completed. Please note that it can take up to 2 hours for your prescription to be ready. Time frames for receiving the prescription and having it ready for pick up vary depending on your pharmacy. 
 
If your pharmacy states that they didn’t receive your prescription order, show the pharmacist the prescription card tile in the app. The additional information on the receipt helps the pharmacist identify the order. You can access the receipt in two ways: 

• On your app’s dashboard after your appointment is completed 

• Under (iOS) My Health > Prescription History > Prescription Receipt or (Android) My Account > Prescription History > Prescription Receipt. 

If you do not see the prescription card tile or the pharmacist still has additional questions - give us a call at 1-800-221-5140 and we can call the prescription to the pharmacy again.