Subscription Policy - PlushCare
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Subscription Policy

This Subscription Policy explains how PlushCare memberships are billed, renewed, canceled, and refunded. It applies when you enroll in a PlushCare membership, and you agree to it at checkout.

 

"PlushCare," "we," and "us" mean PlushCare, Inc. "You" means the member.

 

This Subscription Policy forms part of PlushCare’s Service and should be read together with our Terms of Service (plushcare.com/terms) and our Privacy Notice (plushcare.com/privacy), which explains how we collect, use, and share personal information. For general information about PlushCare, visit plushcare.com.

 

1. Your membership

A PlushCare membership gives you access to the benefits shown at checkout, which currently include:

  • The ability to book video visits with a board-certified doctor, day or night, 7 days a week. Visit fees are charged separately (see Section 2).
  • Unlimited messaging with your care team between visits.
  • Insurance navigation and prior authorization support.
  • Apple Health integration and progress tracking.
  • A member prescription discount card.
  • Member discounts on lab work (depending on applicable insurance coverage).

 

Membership is offered on the plans shown at checkout, currently a monthly plan and an annual plan. The price and billing frequency shown at checkout control.

 

A membership is required to book a visit through PlushCare online. It is not required to book a visit over the phone.

 

2. What your membership fee does not cover

Your membership fee does not pay for medical care. Visits, lab testing, prescriptions, and other clinical services are charged separately at the prices disclosed to you before you receive them. A doctor's visit is a separate fee.

 

Membership is not insurance and is not a substitute for insurance. You remain responsible for fees charged by the health care organizations and providers who treat you, including fees we collect on their behalf.

 

3. Automatic renewal

When you enroll, you authorize us and our payment processors to charge your payment method on file for your membership fee, on a recurring basis, at the price and frequency shown at checkout.

 

YOUR MEMBERSHIP RENEWS AUTOMATICALLY AT THE PRICE AND FREQUENCY SHOWN AT CHECKOUT AND CONTINUES UNTIL YOU CANCEL. YOU WILL BE CHARGED EVEN IF YOU DO NOT USE ANY MEMBERSHIP BENEFITS DURING A BILLING PERIOD.

 

Your next renewal date appears in Your Profile > Payment and Insurance and in your enrollment confirmation email. For annual plans, we will email you a reminder at least 30 days before each renewal with the date, the amount, and how to cancel.

 

4. Other charges

You authorize us to charge your payment method for services you request or receive that are not included in your membership, at the prices disclosed to you before the service is provided.

 

5. Changes to price and benefits

We may change membership prices and benefits. We will give you advance notice of any price increase or material change before it takes effect, along with instructions for canceling. If you do not cancel before the change takes effect, your membership continues on the new terms. Price changes never apply retroactively to a term you have already paid for.

 

If you enrolled at an introductory or promotional price, the terms disclosed at checkout govern, and we will notify you before your first charge at the standard price.

 

6. How to cancel

You can cancel at any time, by either method:

 

  • Online — Your Profile > Payment and Insurance, then Cancel Membership; or
  • Email — info@plushcare.com.

 

To avoid the next charge, cancel before your renewal date. We will not require you to call us or speak with your care team in order to cancel.

 

7. What happens when you cancel

Your membership will not renew and you will not be charged again. You keep your benefits through the end of the period you have already paid for — for annual plans, the end of your twelve-month term. After that, membership benefits end.

 

Canceling does not cancel an appointment you have already booked or waive a fee you have already incurred.

 

If you are in treatment, speak with your PlushCare provider before discontinuing care. Stopping some medications abruptly can affect your health, and you may need a new visit to resume treatment.

 

8. Refunds

  • Annual plans: cancel within 7 days of enrollment or after renewal and we refund your membership fee in full. After that, membership fees are not refundable; you keep access through the end of your paid term.
  • Monthly plans: membership fees are not refundable. You keep access through the end of the current month.

 

We refund you automatically, without your having to ask, if we have charged you and you are then found unsuitable for treatment, we decline your treatment request, or your treatment request expires before it is processed.

 

Visit fees: if we are unable to treat you or provide care, we refund your visit fee in full.

 

Refunds may take 5-10 business days to reach your account.

 

9. Payment problems and cancellation by us

If your payment method is declined or expires, we may ask you for another one and may retry the charge. We are not obligated to provide membership benefits, and your provider is not obligated to provide care, until payment is received and verified. Extended non-payment may result in cancellation.

 

We may cancel or suspend your membership on reasonable notice. If we cancel without cause, we refund the unused portion of any prepaid membership fee on a pro-rata basis.

 

10. State-specific disclosures

California residents

  • You may cancel at any time, online, through the same medium in which you enrolled (Section 6).
  • We will send you a confirmation of enrollment, in a form you can keep, containing the membership terms, the cancellation policy, and cancellation instructions.
  • For memberships with a term of one year or longer, we will remind you before each renewal.
  • We will notify you before any material change takes effect.

 

You may report a complaint to the Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, (800) 952-5210.

 

New York residents

  • You may cancel your membership at any time, online, through the same medium in which you enrolled.
  • If you enroll under a free trial or promotional price lasting longer than 30 days, we will notify you before charging the standard price and give you a chance to cancel before that charge.
  • For memberships with a term of one year or longer, we will send notice of each automatic renewal between 15 and 30 days before the cancellation deadline, describing how to cancel.
  • We will notify you before any material change to your membership terms takes effect.

 

You may report a complaint to the New York State Attorney General, Bureau of Consumer Frauds and Protection, 28 Liberty Street, New York, NY 10005, (800) 771-7755.

 

Colorado residents

  • You may cancel your membership at any time, online, through the same medium in which you enrolled.
  • For memberships with an initial term of one year or longer, we will send notice of each automatic renewal between 15 and 30 days before the cancellation deadline, describing how to cancel.
  • We will notify you before any material change to your membership terms takes effect.

 

You may report a complaint to the Colorado Attorney General, Consumer Protection Section, Ralph L. Carr Colorado Judicial Center, 1300 Broadway, 7th Floor, Denver, CO 80203, (800) 222-4444.

 

Delaware residents

  • You may cancel your membership at any time, online, through the same medium in which you enrolled.
  • We will send you an acknowledgment of your enrollment, in a form you can keep, containing the membership terms, the cancellation policy, and cancellation instructions.
  • We will notify you before any material change to your membership terms takes effect.

 

You may report a complaint to the Delaware Department of Justice, Fraud and Consumer Protection Division, 820 N. French Street, 5th Floor, Wilmington, DE 19801, (800) 220-5424.

 

Illinois residents

  • You may cancel your membership at any time, online, through the same medium in which you enrolled.
  • For memberships with an initial term of one year or longer, we will send notice of each automatic renewal between 30 and 60 days before the cancellation deadline, describing how to cancel.
  • We will notify you before any material change to your membership terms takes effect.

 

You may report a complaint to the Illinois Attorney General, Consumer Fraud Bureau, 100 West Randolph Street, 12th Floor, Chicago, IL 60601, (800) 386-5438.

 

Vermont residents

  • If you are a Vermont resident enrolled in a membership with an initial term of one year or longer, you separately confirmed your agreement to automatic renewal when you enrolled, apart from accepting the terms generally.
  • You may cancel your membership at any time, online, through the same medium in which you enrolled.
  • We will notify you before any material change to your membership terms takes effect.

 

You may report a complaint to the Vermont Attorney General's Office, Consumer Assistance Program, 109 State Street, Montpelier, VT 05609, (800) 649-2424.

 

11. Contact us

info@plushcare.com · (800) 221-5140

Website: plushcare.com