Privacy Policy - PlushCare
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Privacy Policy

PlushCare, Inc. and PlushCare of California, Inc., P.C. (“PlushCare”, “we”, “us”, or “our”) respects the privacy of all users of our website located at https://plushcare.com/ and any associated websites, mobile sites and applications, products, and software (collectively, the “Sites”) and the services available through the Sites, as well as all other online and offline interactions with us, including email, text, and other electronic communications between you and PlushCare (the “Services”).

We are firmly committed to protecting the confidentiality of your Personal Information (as defined below).  This Privacy Policy describes how we collect and use your Personal Information through your online and offline interactions with us, your data protection rights, and how to exercise them. When referred to in this Privacy Policy, the term “Personal Information” includes any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household, including any information that is subject to applicable data protection laws.  Personal Information may include “Personal Information” as defined under the California Consumer Privacy Act, Cal. Civ. Code §§ 1798.100 et. seq., as amended (“CCPA”).  This Privacy Policy does not describe how we may collect, use, or disclose your Protected Health Information (as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”)), which is covered by our HIPAA Notice of Privacy Practices, which is available here

This Privacy Policy is incorporated into, and is subject to, the Terms of Use.  By using the Sites and the Services, you accept and agree to the practices described in this Privacy Policy.  In addition, your continued use of the Sites following the posting of any updates or changes to our terms and conditions means that you agree and accept such changes.  If you do not agree with this Privacy Policy, please do not use the Sites or the Services or provide us with any Personal Information.

Capitalized terms used in this Privacy Policy and not defined herein shall have the definitions provided in our Terms of Use.

Personal Information We Collect

PlushCare collects information that you provide, including but not limited to: 

We may use automated technology such as cookies and other tracking software to collect Personal Information from your computer system or mobile device.  We may collect the following information: 

In addition to the above, if you are a Provider (as defined in our Terms of Use), we may also collect:

How We Collect Your Personal Information  

We may obtain Personal Information: 

We may combine information from different sources.  For example, we may combine information that we have collected offline with information we collect online, or we may combine information we get from a third party with information we already have. 

If you submit any Personal Information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. 

Cookies and Other Tracking Methods

PlushCare may use “cookies”, or small text files that are stored on your computer’s hard drive.  Cookies ensure that the Sites’ content is presented in the most effective manner for you and your computer.  

Strictly Necessary Cookies 
These cookies are essential in order to enable you to move around the Sites and use their features.  Without these cookies, services you have requested, such as remembering your login details or submitted information, cannot be provided. 

Performance Cookies 
These cookies collect anonymous information on how people use the Sites.  For example, we use Google Analytics cookies to help us understand how individuals arrive at the Sites, browse or use the Sites, and highlight areas where we can improve such as navigation and marketing campaigns.  The data stored by these cookies never shows personal details from which your individual identity can be established. 

Functionality Cookies 
These cookies remember choices you make such as the country from which you visit the Sites, language, and search parameters.  These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant.  The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites. 

Targeting Cookies or Advertising Cookies 
These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests.  They are also used to limit the number of times you see an ad as well as help measure the effectiveness of an advertising campaign.  The cookies are usually placed by third party advertising networks.  They remember the websites you visit and that information is shared with other parties such as advertisers.  

We may use different kinds of cookies including session ID cookies and persistent cookies.  Session ID cookies are used to personalize your user experience, to determine ways to improve the Sites and the Services we offer.  These cookies are deleted when you close your browser session.  Persistent cookies are used to collect information such as IP addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. 

You can change your settings for cookies and similar technologies by clicking on the cookie consent box on the Sites.  In addition, you can refuse or accept cookies from the Sites at any time by activating the settings on your browser.  You are always free to decline our cookies if your browser permits, but some parts of the Sites may not work properly if you do.  Check the “Help” menu of your browser to learn how to change your cookie preferences.  To find out more about cookies, visit www.aboutcookies.org. 

We may also use technologies similar to cookies, such as Google Analytics.  We use Google Analytics to collect anonymized statistics in order to improve the Sites and the Services.  We do not combine the information collected through the use of Google Analytics with Personal Information.  You can selectively disable Google Analytics by installing the opt-out component provided by Google on your browser.  You can refer to the following links for more information: Google Analytics and privacy and Google Analytics opt-out browser. 

Do Not Track

Many web browsers allow for the use of a “Do Not Track” function to inform websites that you do not want your online activities tracked.  At this time, we do not track your or any other users’ Personal Information over time and across third-party websites.  We therefore do not respond to browser “Do Not Track” signals. 

Uses of Your Personal Information 

PlushCare may use your Personal Information to: 

We may aggregate and/or de-identify data about visitors to the Sites and use and disclose it for any purpose, including product and service development and improvement activities and clinical research purposes.

Sharing of Your Personal Information 

PlushCare will share your Personal Information as described in this Privacy Policy or when you otherwise consent (if required by law).  We may share your Personal Information with our partners and affiliates as necessary to contact you or provide you with the requested Services.  We may disclose your Personal Information to the Providers, pharmacies, or other persons or entities working on your behalf, including without limitation, for arranging appointments or communications, providing telehealth or other health care services as part of the Services, obtaining medication, or for payment or health care operations purposes.  PlushCare also may share this Personal Information to outside contractors, advisors, auditors, vendors, consultants, or others engaged by PlushCare to assist in providing financial or operational activities on PlushCare’s behalf, including technical and processing services and analysis of the Sites’ performance.

PlushCare may disclose your Personal Information to third parties when obligated or permitted to do so by law or if we have a good faith belief that such disclosure is necessary to comply with a current judicial proceeding, court order, or legal process served on PlushCare or to investigate, prevent, or resolve any suspected or actual unlawful activities, such as potential fraud, or a perceived irregularity in any audits of the accuracy of any documentation or information submitted to PlushCare by you or on your behalf, as deemed appropriate by PlushCare.

PlushCare may be required or permitted by law to share your Personal Information, without prior notice to you, under certain circumstances including but not limited to, reporting adverse reactions to certain items, product recalls, preventing disease, and for health research purposes.  In accordance with applicable laws and/or in a good faith effort, PlushCare may disclose your Personal Information, without prior notice to you, to maintain, safeguard and/or preserve all the rights and/or property of PlushCare and perform under demanding conditions in an effort to safeguard the personal safety of users of the Sites and/or the general public.

Finally, PlushCare may disclose or transfer information, including any Personal Information, to a successor entity (or potential buyer) in connection with a proposed or actual corporate merger, acquisition, consolidation, sale of assets, bankruptcy, or other corporate change.  In addition, in the event PlushCare becomes the subject of an insolvency proceeding, whether voluntary or involuntary, PlushCare or its liquidator, administrator, receiver, or administrative receiver may sell, license, or otherwise dispose of such information in a transaction approved by the court. 

Additionally, we reserve the right to disclose to third parties non-personally identifiable information collected for any lawful purpose, including but not limited to, aggregate or de-identified data.

Links to Other Websites 

The Sites may contain links to other websites that have information we believe may be of interest to you.  We do not endorse these websites.  While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content of the websites or privacy practices employed by other websites.  We encourage you to read the privacy policy of each website you visit that may collect information or ask you to disclose Personal Information.  This Privacy Policy does not apply to information collected on external websites that may be linked to or through the Sites.

Storage of Personal Information in the United States

All of the information that you provide to PlushCare will be stored and processed in the United States.  If you are accessing the Sites from other jurisdictions, please be advised that you are transferring your Personal Information to us in the United States where data protection and privacy laws may be less stringent than the laws of your country.  BY USING THE SITES AND/OR THE SERVICES, YOU CONSENT TO THE TRANSFER AND USE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.

Retention of Personal Information 

Except to the extent prohibited by law, and subject to this Privacy Policy, we will retain and use your Personal Information for as long as it is needed to provide you with the Services you have requested or access to the Sites and the Services, to document our business relationship with you, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security Methods

PlushCare has implemented commercially reasonable physical, technical, and administrative security measures designed to protect your Personal Information, including a secure firewall and use of security infrastructure.  As an additional security measure, your Personal Information is also encrypted during transmission using SSL security, an industry standard secure technology.  SSL encryption is indicated on your Web browser by the display of a lock or key on the browser status bar.  Nonetheless, no such measure is ever 100% effective; therefore, we do not guarantee that your Personal Information will be secure from theft, loss, or unauthorized access or use, and we make no representation as to the reasonableness, efficacy, or appropriateness of the measures we use to safeguard such Personal Information.  We encourage you to use caution when using the Internet.  This includes not sharing your passwords.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your Account has been compromised), please immediately notify us by contacting us at [email protected]

Your Rights

Depending on your jurisdiction, you may have certain rights regarding our collection, use, and sharing of your Personal Information. If you have any questions regarding these rights, please contact us at: [email protected]. Please note that we may request additional information to respond to or fulfill any requests regarding your rights under applicable laws or regulations.  

You can always opt out of any subscription for emails, involving any updates, information, postings, news, and/or press releases, by clicking “Unsubscribe” at the bottom of the email. We might still send you some important emails, like responding to you by email if you send us a request or comment.

California Residents

Access to Specific Information and Personal Information Portability Rights 

You have the right, subject to certain exceptions defined in the California Consumer Privacy Act (CCPA) and other applicable laws and regulations, to request that companies disclose certain information to you about their collection and use of your Personal Information over the past twelve (12) months.  This right of access includes information about: 

Deletion Rights

You have the right, subject to certain exceptions defined in the CCPA and other applicable laws and regulations, to request that a company delete any of your Personal Information that it has collected from you and retained.

Non-Discrimination

California consumers also have the right not to receive discriminatory treatment if they exercise the rights listed herein.

Exercising Access, Personal Information Portability, and Deletion Rights 

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either: 

When you make a request, we may require that you provide information and follow procedures so that we can verify the request and your jurisdiction before responding to it.  The verification steps we take may differ depending on the request you make.  We will match the information that you provide in your request to information we already have on file to verify your identity.  If we are able to verify your request, we will process it.  If we cannot verify your request, we may ask you for additional information to help us verify your request.

Consumers will be required to submit their first and last name and email address and may be asked to provide their telephone number or address so that we can verify the request.  Please provide as much of the requested information as possible to help us verify the request.  We will only use the information received in a request for the purposes of responding to the request.

We are not required to respond to a consumer’s requests for access or disclosure of Personal Information more than twice in a twelve (12) month period.

Information Exempt from the CCPA

Note that certain information that is governed by other laws, such as the California Confidentiality of Medical Information Act (CMIA) or the Health Insurance Portability and Accountability Act of 1996, as implemented and amended (HIPAA), is not considered Personal Information with respect to the rights of California residents noted above.  However, additional rights might be available under those laws and standards.  For more information, please review our HIPAA Notice of Privacy Practices. 

Sale or Sharing of Personal Information 

You have the right, subject to certain exceptions defined in the CCPA and other applicable laws and regulations, to request that companies stop selling your personal information and refrain from doing so in the future.  We are not currently selling your Personal Information.

California Civil Code Section 1798.83 permits California residents to request a list of all third parties to which we, during the immediately preceding calendar year, have disclosed certain Personal Information for direct marketing purposes.  We do not share Personal Information with other people or non-affiliated businesses for their direct marketing purposes.  We are only required to respond to a customer request once during any calendar year.  To make such a request you should send a letter to 650 5th St Ste 405 San Francisco, CA 94107. Please be aware that not all information sharing is covered by the California privacy rights requirements and only information sharing that is covered will be included in our response. 

Nevada Residents

Although PlushCare does not sell Personal Information, Nevada residents have the right to submit a verified request directing PlushCare not to sell their Personal Information.  If you are a Nevada resident, and would like to submit such a request, please send your request to [email protected]

Children

PlushCare does not knowingly or specifically collect Personal Information from users under the age of 13 and no one under age 13 is authorized to submit any information, including Personal Information, on the Sites.  If we determine that such information has been inadvertently collected on anyone under the age of 13, we will take the necessary steps to ensure that such information is deleted from our system’s database.  If you are a parent or guardian and become aware that your child has provided us with information, please contact us using one of the methods specified below.

Applicable Law

This Privacy Policy should be read in conjunction with our Terms of Use and as such shall be governed by and construed in accordance with the laws of the state of California.

Privacy Policy Amendments

PlushCare reserves the right to modify, expand, or remove portions of this Privacy Policy from time to time.  Any and all changes to this Privacy Policy will be reflected here and the date new versions are posted will be stated at the bottom of this Privacy Policy.  Your continued use of the Sites and the Services indicates your agreement with these modifications and updates.  If you do not agree with the changes, then you should stop using the Sites and the Services and notify us that you do not want your Personal Information used in accordance with the changes.  If we make significant material changes in the way we handle Personal Information, we will send a notice to you at the email address that we have on file and/or by posting a prominent notice on the Sites.

Contact Us

If you have any questions about this Privacy Policy or the practices of PlushCare, please feel free to contact us at the following email, telephone number or mailing address: 

Email: [email protected]

Telephone: 415-231-5333

Mailing Address: 650 5th St Ste 405 San Francisco, CA 94107